Warranty & Return Policy
All Sales Final on all blister pack items. These items can not be resold as new items without the original packaging. For resealable products with all original contents, and manuals, we will accept returns up to 7 days after purchase with original receipt. NO REFUNDS after 7 days.
NO REFUNDS ON DEPOSITS.
Return Policy on Special Order Items / Custom Built Computers / New or Refurbished Laptops
Computer Wizards will charge a 25% restocking fee on ALL COMPUTERS RETURNED WITHOUT PROBLEMS.
A restocking fee is necessary to cover our cost to bring the computer back to it's original state before we are able to resell it.
All Retail Boxed items,
Motherboards, Processors, Printers, Monitors, etc., are ALL direct manufacturer warranty only.Warranty VOID if item received is physically damaged (such as burned, cracked or dented).
FULL STORE CREDIT on resealable items returned within 7 days, with all original, undamaged packaging, and manuals.
All returns must have original receipt present.
When you bring your devices to us, please understand that we have limited space to store your devices once the job has been completed. All merchandise that is left with us for service must be picked up within 30 days of service completion. Any merchandise that is not claimed after 30 days will become property of Computer Wizards Professional IT Solutions. We understand that sometime life happens, and we are always willing to work with our clients. If you are unable to pay for, or pick up your merchandise within 30 days, we simply ask that you keep an open line of communication with us. As long as we know that you intend to pick up, your merchandise, we will hold it for you as long as you need us to. If you do not return our phone calls, or if you disappear, we can only assume that you will not be returning for your merchandise.
Be Nice or Get Out
Thankfully this is a policy that we rarely need to enforce.
We understand that sometimes technology can get the best of all of us. Please remember that our technicians are trying to help you. Our staff is expected to treat our clients with understanding, compassion, and respect. and we ask the same in return.from our customers.
MESSAGE FROM THE OWNER
My name is Chris Breidenstein and I am the co-founder, and new owner of Computer Wizards. I co-founded Northern Berks Computer Wizards with my mother Susan Bensinger, back in 2001. Since then I have been running the daily operation, and I have been the face of the company when you walk through the door.I am very happy to announce that In July of 2015 I purchased the company from my mother, and I have re-branded us as Computer Wizards Professional IT Solutions. With this change I plan to take the company to the next level by offering a wider variety of services, such as VOIP Solutions, and Managed Services. I will also be expanding our product line to include an even larger selection of computer parts & accessories, and a new line of Tech Tools for electronic repair needs.
As far as our customers go, nothing will change. I promise to stay true to our commitment to excellent customer service to each and every customer every time.
Computer Wizards has been servicing the residents, and businesses of Kutztown, Blandon, Fleetwood, Topton, Oley, and many other surrounding areas in Northern Berks, and Southern Lehigh County for over 14 years. Our mission is to provide high-quality and cost-effective IT services that meet our customers' needs. We understand the value of time in business, and we value yours.
Whether your needs are proactive or you have an unexpected issue, we are available to assist you.
At Computer Wizards we are passionate about computers, and we love what we do. We offer a large selection of computer parts and accessories, along with new and quality refurbished desktop, laptop, and custom built computers for any application.
We prides ourselves on providing superior customer service to each and every customer. Satisfying our customers is our highest priority. Your business is important to us and you can count on us to go the extra mile to ensure your experience is a satisfying one. Superior customer service is the hallmark of Computer Wizards
We are proud to serve you and work hard to earn your business.
At Computer Wizards Professional IT Solutions, we want our customers to be comfortable while they wait for their computer to be finished, or take one of our new, or refurbished laptops for a test drive. Feel free to relax with a complementary beverage, while you enjoy watching HD Television provided by our friends at Service Electric Cablevision.
It's also a great place to people watch on Main St.